Return/Refund Policy

Returns & Exchanges 🤍

At Tots & Trendz, we want you to absolutely love every piece you choose for your little one. If something isn’t quite right, we’re happy to help make the return process as simple as possible.

Return Window

We gladly accept eligible returns within 5 days of delivery.

To be eligible for a return, items must be:

  • Unworn and unused
  • Unwashed
  • In their original condition
  • Returned with all original tags attached

Items that show signs of wear, washing, damage, stains, odors, or other signs of use may not be eligible for a refund.

Shoe Returns

Shoes must be unworn and returned in their original condition and packaging.

We kindly ask that shoes be tried on indoors on a clean surface to prevent marks or wear on the soles. Shoes showing signs of outdoor wear may not be eligible for a refund.

How to Start a Return

To request a return, please email us at hello@totsandtrendz.com within 5 days of delivery.

Please include:

  • Your order number
  • The item(s) you would like to return
  • The reason for your return

Once your return request is approved, we’ll provide you with a return shipping label and instructions for sending your item back.

Return Shipping

As a small boutique, we’re unfortunately unable to cover the cost of return shipping. To make the process as easy as possible, Tots & Trendz will provide you with a return shipping label.

The cost of the return shipping label will simply be deducted from your refund once your return has been received and approved.

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery. In those situations, Tots & Trendz will take care of the return shipping cost.

Exchanges

At this time, we do not offer direct exchanges.

If you would like a different size, color, or style, we recommend placing a new order so you don’t miss out if the item has limited availability.

Refunds

Once your return has been received and inspected, we’ll notify you when your refund has been approved.

Approved refunds will be issued to your original payment method, less the cost of the return shipping label.

Please allow your bank or credit card provider additional time to process and post the refund to your account.

Damaged or Incorrect Items

We carefully prepare every Tots & Trendz order, but if something isn’t right, we want to know.

If your item arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery at hello@totsandtrendz.com Please include your order number and photos of the item so we can help resolve the issue as quickly as possible.

When an item is damaged, defective, or incorrect, Tots & Trendz will cover the applicable return shipping cost.

A Quick Note 💛

As a small boutique, each item at Tots & Trendz is thoughtfully selected for your little ones. Our return policy allows us to continue offering the unique boutique styles you love while keeping our prices as reasonable as possible.

Thank you so much for shopping small and supporting Tots & Trendz. 🤍